Asbestos Testing Lab in Dearborn, Mi
As a laboratory dedicated to quality service and reliable results, PEL Laboratories is always grateful for any and all reviews we receive. Whether critical or positive, we always strive to improve ourselves and work. However, the majority of our feedback typically reflects our mission of customer satisfaction. Let's discuss the main points brought up for our five-star service.
Speedy: we always try and make sure to get you your samples as fast as possible! In Dearborn, Michigan, "Christopher" needed an asbestos test done but wasn't picky about the turnaround time. He paid for a 3-Day turnaround, but, as it was a slower day for us, he was surprised to receive his invoice when he got home! Regardless of the turnaround time selected, if we can get your project done faster, we'll do it. This, of course, depends on a few factors: the amount of projects in the lab, difficulty of analysis, and even inclement weather. Rest assured, we want to get you your results as much as you want to receive them! Once analysis is done, we'll send you a link for payment; the moment you've paid, we'll send you your results! Quick and easy, we always strive to get you quality results you can trust.
Straightforward: multiple reviews bring up how easy we make the process of collecting, submitting, and receiving results for samples. Our lab spends a good amount of time attempting to make our process easier and easier for the uninformed user. "Heather" visited our site hoping to figure out how to get some asbestos samples tested from her home in Dearborn, Michigan. She found the homeowners page, the directions on how to fill out the forms, and how to submit the samples. She mailed them to our shipping address without needing any clarification on our end! Be like Heather. But, whether you're a homeowner or a contractor, our goal is always to educate, keep people safe, and make things run as smoothly as possible. We've created multiple instructional documents, pages of learn more articles, and adjusted our forms to reduce confusion. And even if you're still confused after all that, no worries! We're always happy to answer questions over the phone or through email. No shame, no hassle—contact us any time!
Caring: there are quite a few reviews mentioning how we take the time to resolve client worries and explain results. Nearly everyone you speak to on the phone is well aware of the hazards of asbestos, lead, and mold, and every one of us knows the risks. We take extra care for sample intake, handling, analysis, and even disposal. Every step of the way is regulated and according to government standards, when applicable. To that end, we've created mold glossaries and asbestos result explainers to tell you exactly what's going on with your project. Each respective guide is attached to each email back to our clients to reduce confusion and to inform next steps!
Professional: nearly every review, on Yelp or Google, mentions how friendly and helpful our staff tends to be. Every member of our team is taught the importance of customer service and communication. We always hope to leave off on a high note with every interaction. No matter the day or the question, we strive to make sure your questions are answered and you're confident in our process. Our work is for you, and we want you to be able to leave satisfied.
And if that's not enough to convince you, just know that we're always looking to improve! After interacting with us, we always encourage clients to leave us a review and let us know how we did. Criticism is welcome; praise is welcome. Never be afraid to tell us how we served you. Positive, negative, or simply neutral—we take every word to heart, so we can do better next time! Whether you need asbestos testing in Dearborn, Michigan or anywhere else, we'll always do our best to get you the best quality analysis we can.